Privacy Policy

Oceania Grid Pty Ltd values the privacy of individuals and is committed to protecting the data it collects in accordance with the principles of our Privacy Policy.

Our Commitment

The purpose of this Privacy Policy is to communicate to you how we manage, collect, deal with, protect and allow access to personal information in accordance with the Privacy Act 1988 (Cth) (the Privacy Act) and the Australian Privacy Principles (the APPs). We understand the importance placed on the privacy of your personal information. We will endeavour to make you aware of the contents of this Privacy Policy before or as soon as reasonably practicable after collecting any personal information about you.

In accordance with the privacy laws Australia, this Privacy Policy (“Policy”) outlines how Oceania Grid Pty Ltd manages the collection, use, disclosure and handling of personal data in accordance with legal requirements.

Why do we collect, hold, use and disclose personal information?

We collect, hold, use and disclose personal information for the following purposes:

• To enable determine the how we can best service your request.
• This can include your name, date of birth, contact details (including address, email address, phone number or mobile telephone number), occupation, driver’s licence number, username or password, financial information (such as credit card or bank account numbers) and information about how you use our products and services; and as is reasonably necessary and convenient for our business’ functions and activities.

Unless otherwise provided by law, we will not collect, hold, use or disclose sensitive information without your consent.

If you would like to access any of our services on an anonymous basis or by using a pseudonym, please tell us. However, we will require you to identify yourself if:

• We are required by law to deal with individuals who have identified themselves; or
• It is impracticable for us to deal with you if you do not identify yourself or elect to use a pseudonym.

Please be aware that your request to be anonymous or to use a pseudonym may affect our ability to provide you with the requested goods and/or services.

How do we collect and hold personal information?

Where possible, we will collect personal information directly from you. We collect information through various means, including interviews, appointments, forms and questionnaires (whether in hardcopy or electronic format, including information submitted via our website or other electronic means) If you feel that the information that we are requesting, either on our forms or in our discussions with you, is not information that you wish to provide, please feel free to raise this with us.

In some situations we may also obtain personal information about you from a third party source. If we collect information about you in this way, we will take reasonable steps to contact you and ensure that you are aware of the purposes for which we are collecting your personal information and the organisations to which we may disclose your information, subject to any exceptions under the Privacy.

Personal data

In this Policy, “personal data” means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his physical, physiological, mental, economic, cultural or social identity or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably by ascertained from the information or opinion. Personal data includes “sensitive personal data” (which means information or an opinion about an individual’s racial or ethnic origin, political opinion, membership of a political association or trade union, religious ideological or ethical beliefs, sexual life, health, political or union related views or activities and the commission or alleged commission of offences and related proceedings including administrative or criminal sanctions).

Data collection

To enable us to fulfil our responsibilities as an integrated provider of logistics and, in the case of Oceania Grid Pty Ltd, we collect personal data about its employees, clients, suppliers, sub-contractors and others with whom it deals, to enable Oceania Grid Pty Ltd to effectively conduct its businesses. This personal data must be sufficiently detailed for Oceania Grid Pty Ltd to effectively conduct its businesses. Where Oceania Grid Pty Ltd collects data on its employees, additional requirements may apply. Please contact the Oceania Grid Pty Ltd for additional information in relation to employee information.

You are not required to supply any of the personal data that we may request. However, if the personal data we request is not provided, we may not be able to provide services in the most effective or efficient manner, or at all.

We only collect personal data for our business purposes. We collect information that is necessary for the establishment and maintenance of records for our employees, clients, suppliers of goods and services, sub-contractors and others with whom we conduct business in order for Oceania Grid Pty Ltd to work effectively with them.

Collection of information

When you visit our website, information about your computer or web device is automatically recorded by our website. This includes your IP address and associated domain name, the date and time of your visit to our site, the pages you accessed or downloaded, the address of the last site you visited, your operating system and the type of browser you used. This information may be collected by us or by a third party service provider on our behalf. This information is collected for statistical and system administration purposes, and to improve our web based services. It does not readily identify individuals, and we will not attempt to identify individuals from the records our server generates unless it is necessary to do so for law enforcement purposes.

We may also use “cookies” to assign your device a user ID. A cookie is a small piece of information that is sent to your browser and stored on your computer’s hard drive. Cookies contain information that allows us to identify your device, understand your use of our websites and set your preferences for future visits. We may use this information to determine whether or not to display standard content. You can configure your browser to notify you when you receive a cookie, or disable cookies altogether. Please consult the terms and conditions of use for this website for further information about use of these cookies and how to enable them and disable them. These cookies expire when your browser window is closed. Please note that some of the cookies we use are essential for our websites to operate, and that if you disable cookies altogether you will not be able to use all parts of our website.

Use and disclosure

We will only use personal data for the purpose for which it was collected or for related purposes permitted by law.

Oceania Grid Pty Ltd uses personal data to provide, manage and administer the goods and services it provides. In the normal course of our business operations we may disclose personal data to related bodies corporate and statutory entities authorised to access the information.

Personal data collected is also used to facilitate distribution of corporate communications such as our financial results, annual reports and other information that is relevant to the promotion or reporting of our business activities. Personal information may also be disclosed to our contract service providers, including but not limited to customer service staff, consultants, advisers, IT and internet service providers.

Transfer of personal data

Some organisations to which we disclose personal data may be located, or may store the personal data on computer servers, outside the country in which the personal data was collected. Privacy / data protection laws, your personal data may be disclosed, processed and transferred by Oceania Grid Pty Ltd on a worldwide basis for the purposes of providing our services. Personal data may be disclosed or transferred to agents or third parties authorised to act on our behalf for the purposes of providing the services.

Some countries may not provide the same level of protection for your personal information as the country in which your personal data was collected. Please note, however, that Oceania Grid Pty Ltd maintains appropriate administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use and where required.

Do we send information overseas?

It is likely that we will disclose personal information to overseas recipients.

It is not practicable for us to specify the countries in which overseas recipients of personal information are located.

If we disclose personal information to overseas recipients, we will take reasonable steps to ensure that such recipients do not breach the Privacy Act and the APPs unless:

We believe that the overseas recipient is subject to a law that has the same effect of protecting personal information in a way that, overall, is at least substantially similar to the way in which the Privacy Act and the APPs protect personal information and there are mechanisms available for you to access to take action to enforce that protection of law; or

We obtain your express consent to the disclosure of personal information to overseas recipients.

Access

We try to ensure that personal data we hold is accurate, complete and up to date. You can contact the data controller (see below) if you would like details of personal data which may be held about you or if you wish to correct any personal information held. You have the right to access the personal data we hold about you.

To ensure the integrity and safety of personal data, Oceania Grid Pty Ltd only discloses the personal data it holds to the individual concerned, their legally authorised representative, or to fulfil legal or regulatory requirements. Oceania Grid Pty Ltd may also disclose personal data to its advisers and other parties in connection with the present and future conduct of its business. In some circumstances we may charge a fee, but we will not charge you for lodging a request for access. To ascertain what fee we may charge, please contact Oceania Grid Pty Ltd and we will destroy any personal data we hold about you as soon as it is no longer reasonably required and we are legally able to do so.

Storage and security

Personal data is principally held in electronic databases maintained within Oceania Grid Pty Ltd computer network. Oceania Grid Pty Ltd maintains appropriate administrative, technical and physical safeguards designed to protect the personal data you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use.

Website Links

Our website may contain links to other websites that are not owned, operated or endorsed by us. We are not responsible for the privacy practices of those websites, or for the content, product or services provided by, or contained on, those websites.

Access to and correction of your personal information

We will also take reasonable steps to correct personal information to ensure that, having regard to the purpose for which it is held, it is accurate, up-to-date, complete, relevant and not misleading if:

• We are satisfied the information is inaccurate, out-of-date, incomplete, irrelevant or misleading, having regard to a purpose for which it is held; or
• You request us to correct the information.

If you make a request for access to or correction of personal information, we will:

• Respond to your request within a reasonable period; and
• If reasonable and practicable, give access to or correct the information in the manner requested .If we refuse to give access to the personal information because of an exception or in the manner requested by you, we will give you a written notice that sets out at a minimum:
• Our reasons for the refusal (to the extent it is reasonable to do so); and
• The mechanisms available to complain about the refusal. If we refuse a request to correct personal information, we will:
• Give you a written notice setting out the reasons for the refusal and how you may make a complaint; and
• Take reasonable steps to associate a statement with personal information it refuses to correct.

We reserve the right to charge you reasonable expenses for providing access or making a correction to personal information, for example, a fee for photocopying any information requested by you.

Further information

Access to and correction of your personal information
You have a right to access your personal information.
We are not obliged to allow access to your personal information if:

• We reasonably believe that giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety;
• Giving access would have an unreasonable impact on the privacy of other individuals;
  • The request for access is frivolous or vexatious;
  • The information relates to existing or anticipated legal proceedings between you and us and would not ordinarily be accessible by the discovery process in such proceedings;
• Giving access would reveal our intentions in relation to negotiations with you in a way that would prejudice those negotiations;
  • Giving access would be unlawful;
  • Denying access is required or authorised by or under an Australian law or a court/tribunal order; we have reason to suspect that unlawful activity, or misconduct of a serious nature relating to our functions or activities has been, is being or may be engaged in and giving access would be likely to prejudice the taking of appropriate action in relation to the matter;
• Giving access would be likely to prejudice one or more enforcement related activities conducted by, or on behalf of, an enforcement body; or
  • Giving access would reveal internal evaluative information in connection with a commercially sensitive decision-making process.

We may amend this Policy from time to time. Updated versions of this Policy will be placed on our website. If you are a user of our website, by accepting our terms and conditions for use of that website, you consent to us collecting, using, disclosing and handling personal data as described in this Policy, and agree to be bound by the obligations it imposes on you. As the Policy may be amended from time to time, you should review it regularly.

If you would like to gain access to your personal data, or if you wish to voice your concern on any matter to do with either this policy or use of your personal data, please contact the relevant data controller listed below

How to contact us

If you would like more information on privacy or have any questions in relation to this policy please contact us on sales@oceaniagrid.com.au